Refund & Cancellation Policy

1. Appointment Cancellation at Least 48 Hours in Advance

You may request a full refund when an appointment is cancelled at least 48 hours before the scheduled appointment time. The timestamp recorded by the scheduling or communication system will be used to determine whether the request was timely.

2. Late Cancellation and No-Show

A refund is not ordinarily provided for an appointment cancelled less than 48 hours before its scheduled time, a missed appointment, or a failure to attend. The reserved time generally cannot be offered to another client on short notice.

3. Rescheduling

A rescheduling request must be submitted through the designated scheduling or contact method and is not effective until the revised appointment is confirmed. Repeated or late rescheduling may be treated as a late cancellation when reasonably necessary to protect reserved appointment time.

4. Cancellation by Bodily Truth

If Bodily Truth cancels an appointment and no acceptable rescheduled time is agreed, the appointment payment will be refunded in full. Bodily Truth is not responsible for incidental travel, time, exchange-rate, or other costs beyond the amount paid for the service, except where applicable law requires otherwise.

5. Technical and Extraordinary Circumstances

If a material technical failure prevents the appointment, Bodily Truth will ordinarily offer a reasonable reschedule or refund. In an unforeseen or extraordinary circumstance, Bodily Truth may approve an exception to the late-cancellation rule. An exception is discretionary, fact-specific, and does not create an entitlement in another case.

6. Completed Appointments

Refunds are not provided after a scheduled appointment has occurred because the service consists of reserved time, preparation, and an educational session. Dissatisfaction with an interpretation, framework, or outcome does not by itself create a refund right, subject to rights that cannot be excluded by law.

7. Multi-Dream Interpretation

A refund for a paid multi-dream interpretation may be requested before Bodily Truth begins substantive review of the submitted materials. Work is considered begun when Bodily Truth starts reviewing, organizing, comparing, annotating, or drafting from the submitted dreams or related context.

Once substantive review has begun, a refund is not ordinarily available because practitioner time and individualized work have been committed. A refund remains available where required by law or where Bodily Truth cancels the service without providing the agreed work.

8. Dream Materials and Eligibility

Dream materials must be submitted using the email address associated with the intended purchase. Unless Bodily Truth confirms an extension in writing, the private submission link expires 90 calendar days after confirmed payment. An extension request must be submitted to [email protected] before expiration. Expiration does not independently determine refund eligibility.

If materials are missing, materially incomplete, unusable, or submitted by an ineligible person, Bodily Truth may request clarification, delay work, cancel the service, or issue a refund as appropriate.

A private payment or submission link is nontransferable. An unmatched, duplicate, mistaken, or ineligible purchase may be cancelled and refunded to the original payment method.

9. Price Waivers

Bodily Truth does not offer a public free single-dream service. If Bodily Truth individually waives the price of the ordinary multi-dream service, there is no purchase price to refund. The waiver is discretionary and does not create an entitlement to future free work.

10. Refund Requests

A refund request must be submitted to [email protected] and contain only the information reasonably necessary to identify and evaluate the transaction:

• your full name;
• the email used to book or purchase;
• the service purchased;
• the appointment date and time, if applicable; and
• a brief reason for the request.

Do not include card numbers, health details, dream narratives, medical records, credentials, or government identification in the refund email.

11. Refund Processing

Approved refunds are submitted to the original payment method. A payment provider, scheduling provider, financial institution, card network, or currency-conversion process may affect when a credit appears. Bodily Truth does not guarantee a processing date controlled by another entity.

12. Payment Disputes and Legal Rights

Billing concerns must be submitted promptly to permit review. Nothing in this Policy restricts a lawful payment dispute or another nonwaivable consumer remedy. Fraudulent or abusive disputes may be documented and addressed as permitted by law.

13. Contact

Refund questions may be sent to [email protected] or: